I saw a cheaper price somewhere else - do you price match?

Yes! If you've found the same product somewhere else, and its exactly the same as ours, we'll gladly match a competitor's price. In today's world, the internet makes it so easy to compare competitors and prices, and we understand that you as a savvy business person want to make your budget go as far possible. We do offer one well intentioned word of caution here though! If you find a price somewhere on a common everyday item (for instance a rack) that is just way too good to be true and much cheaper than the rest of the industry, then chances are you're not getting a fantastic deal, but in fact buying a poorer quality product that you're going to need to replace sooner than you thought. We specifically source and develop our products to ensure not only we can pass competititive pricing on to you, but also allow us to provide innovative, reliable and durable products that serve your business and drive your sales. There's a reason why corporate retailers don't buy from the "backyard boys" - reliability!

I placed an order on your online store - when will I receive it?

All online orders are processed within 24 hours of being received (except on weekends or public holidays!) So, by the next business day, your order will be in our logistics system. In 99% of cases your order will be dispatched well within 2 days of being placed. We'll also email you with notification confirming your order is on its way to you. And of course, if you have any queries about your order's progress, please feel welcome to contact us - we're here to help!

Why do I have to make an appointment to visit your showroom?

When we started Rax & Dollies, we wanted our service to stand out from the rest of the industry. And if you take a look at our testimonials page, you'll learn that the way we handle the interactions with our customers is a very important part of meeting that goal, and a huge part of our company culture.

We do realise that our focussed approach to service won't suit everyone, but we would rather do what we do well, instead of try to be all things to all people. 

So why do we insist on visitors to our showroom making appointments? There's a few reasons! 

• Because we deal with some of Australia's best retailing chains, we spend alot of time visiting clients, making product presentations etc. If we're out visiting a client, our showroom is closed. 
• We want to give you elite, personal service. If you're about to open your first shop, or beginning a new project, its likely you've got alot of questions and are wanting alot of advice. So we believe its better if you come in, take a seat on our lounge, take your time and discuss your needs without being interrupted by other customers. 

Can I phone or email an order through and pick it up?

Yes! We have our own warehouse at Wetherill Park, and pickups can be arranged by appointment. We can also arrange pickups from our Darlinghurst showroom by prior arrangement.

Why do some products on your website not have prices?

The vast majority of our online product range is priced. For some of our premium mannequin or display products however, we price our products on application. Why? Simply because alot of our business is with corporate clients. And so the price for one of something is of course going to be different than the price for someone who wants to order 100. For some products, we've found its better first to talk with our clients, discover what their needs and goals are, and quote pricing based on that. All of our products in our online store have a "make an enquiry" button, and if you're wanting to confirm pricing on a premium product, click on the enquiry button and we'll make contact with you and speed a personalised quote to you!

I need to hire mannequins or display racks. Can you help?

Yes! We hire mannequins, retail display racks, hangers, steamers, and other products for any retail event - trade shows, previews, temporary stores and DFO's. You can learn more about our hire department here.

I need to source a customised version of a mannequin, retail display rack or other shop fittings - can you help?

Yes! We specialise in custom product development. We work with both large and small retailers on projects ranging from a few simple wallmounted hanging rails to customised retail racks and mannequins for Australia-wide store rollouts. We have a network of Chinese factories that manufacture in anything from metalwork, to timber, to fibreglass and acrylic. We can prototype using anything from initial concept to architect supplied drawings. Some of Australia's best retailers come to us for custom mannequin and shop fitting projects.

You can learn more about Rax & Dollies custom solutions here and here. 

Why aren't your hire prices listed on your website?

Every hire is different, and so we treat hires on a case by case basis. Hire pricing is quoted based on factors such as quantities, hire duration, hire location and other considerations (e.g. limited delivery windows). Because there are so many variables, its impossible to come up with a "one price fits all" policy!

Hey! How do you spell the word "manikin"?!?

We call them dollies. Some people call them dummies. We've heard it all!

We get asked everyday about "manikins", "manequeens", "maniqins", "maniquins". But just so we're all clear ;) - here is how you spell this tricky little word - "mannequin" 

Do you supply plus size mannequins?

Yes! 

Here at Rax & Dollies, we supply some of Australia's leading specialty retailers - matching premium plus size male and female mannequins with the latest plus size fashions.

You can learn more about our plus size mannequins here.